Customer Service

Shipping & Delivery

Our shipping policy appear below. Orders also are governed by our Terms of Use, which you should review. Continental United States Orders (Lower 48 States):

  • Most internet orders placed before 12pm Eastern Standard Time Monday-Friday, will be shipped same day.
  • Orders placed after 12pm Friday may not be processed and confirmed till the following Monday. Holidays and Weekends are not business days.


If you choose to have us ship your order via NEXT DAY AIR service, your order might not ship till the following day. While we will make every effort to process and ship your order the same day, there is no guarantee that your order will ship the same day that your placed your order.

  • Order confirmation, Product Availability will be provided via email after the order is processed.
  • Tracking Numbers will be emailed to your supplied email after the order has been processed and assigned a tracking number.
  • Orders are shipped via UPS, FedEx or USPS. A physical address is required for UPS and FedEx.
  • We verify all credit cards before shipping. In some cases this may delay stated delivery dates.
  • Our Standard Shipping Rate is $4.99 this rate provides GROUND shipping to all 48 States. Expedited Shipping charges are calculated based on weight of item, zone of shipping location and any additional fees charged by the courier.
  • Standard shipping is 2-7 business days, expedited shipping may vary on actual shipping date.
  • Orders shipping within the State of Florida will be charged applicable sales tax at time of check-out.
Privacy & Security
General
Our company respects the privacy of every individual who visits our website. This Privacy Statement outlines the information we will collect and how we will use that information. This Statement will also instruct you on what to do if you do not want your personal information collected when you visit our website.

Personal Information
We will not collect your name, address, telephone number, or e-mail address unless you provide it to us voluntarily. However, we may attempt to collect such information if we believe your use of this website violates any laws. If you do not want this information collected, please do not submit it to us.

If you have already submitted this information and would like for us to remove it from our records, please contact us at the e-mail address listed at the bottom of this Statement. We will use reasonable efforts to delete your information from our existing files.

When you do provide us with personal information, we may use that information in the following ways, unless stated otherwise: we may store and process that information to better understand your needs and how we can improve our services. We may also use that information to contact you. However, we will not provide that information to third parties.

Children
We have no intention of collecting any personal information (that is, name, address, telephone number, or e-mail address) from individuals under eighteen years of age. Where appropriate, we will specifically instruct children not to submit such information on our website. If a child has provided us with personally-identifiable information, a parent or guardian of that child should contact us at the e-mail address listed at the bottom of this Statement to request that this information be deleted from our records. We will use reasonable efforts to delete the child's information from our existing files. 

Other information collected automatically
In some cases, we may collect information about you that is not personally-identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the URL of the website from which you linked or clicked to our website.

Information we may place automatically on your computer's hard drive
When you view our website, we may store some information on your computer. This information will be in the form of a "cookie" or similar file and will help us in many ways. For example, cookies allow us to tailor our website to better match your interests and preferences. With most Internet Browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

Who to contact
If you have submitted personal information through this website and would like that information deleted from our records, please contact us at the following e-mail address: Customer Service. We will use reasonable efforts to delete your information from our existing files.
Returns & Replacements
Self Defense Super Store will gladly refund your purchase for any defective or unsatisfactory merchandise returned within 30 days of delivery date.

Non-defective returns will be subject to a 20% re-stocking fee and will be inspected promptly upon receipt to ensure the products have not been broken or otherwise rendered unsellable. Refunds will not be issued for returns that are incomplete or otherwise damaged by the customer.

Please do not send returns to our corporate mailing address. You will be supplied a return-specific address upon completing the returns procedure below.

Returns Restrictions:
  • Videos and other instructional materials may not be returned under any circumstances
  • Refunds for Pepper Spray products will only be issued for defective or unused items. Unless defective, partially used items will not be accepted.

Returns Procedure:
You must request a Return Merchandise Authorization Number (RMA Number) prior to returning your product. This is used to track your return through our customer service system.

To request an RMA number, please send an email to: customercare@selfdefensesuperstore.com and please make sure to include the following information:
  1. In the Subject of your Email: "RMA Inquiry for Order #_____"
    (insert the last four digits of your order#)
  2. In the Body of your Email: Explain the reason for your exchange or return.
  3. Once this information is received, an RMA (return merchandise authorization) number and return shipping address will be provided to you via email.
The customer is responsible for return shipping costs. Returns received without an RMA number will be returned to the customer at the customer's expense.
About Us

Who and what is Self Defense Superstore? Self Defense Superstore is a manufacturer and distributor of over 350 products related to personal security and self defense.

What separates Self Defense Superstore from our competitors? Service. Quality. Dependability. Longevity. Honesty. Integrity.

Why do these factors make Self Defense Superstore Different?

Service - We apply the golden rule here. We treat you just like we would expect to be treated. Ever have a problem with our products or services? Contact us and we will do the utmost possible to ensure your complete satisfaction. We want YOU to be happy with our products and services! Anything less, and WE won't be happy.

Quality - 20 years in business has allowed us to find and sell directly to you only the highest quality products. Including the hottest pepper spray and highest power stun guns.

Dependability - Tens of thousands of customers and business' have come to depend on Self Defense Superstore for their personal defense product needs.

Longevity - 20 years! One of the first and one of the oldest in the U.S.. Our track record speaks for itself.

Honesty - If we are not honest with you, we just could not live with ourselves. Lying to people or giving false promises to coax you into doing business with us is something that you will NEVER experience with Self Defense Superstore.

Integrity - We stand behind what we sell, what we do and what we provide. Period.

What you will not find with Self Defense Superstore is a bunch of hype. We don't have a web site that is one big long sales pitch that tries to convince you why we are the best or the biggest. We don't use testimonials from companies that are no longer in business in an effort to help give you warm fuzzies about us. We won't try to convince you that we are your only choice. We do understand that you are smart, intelligent and can make your own informed buying decisions.

Thank you for your interest and your time.

Sincerely,
Nigel Rogers - President