Non-defective returns will be subject to a 20% re-stocking fee and will be inspected promptly upon receipt to ensure the products have not been broken or otherwise rendered unsellable. Refunds will not be issued for returns that are incomplete or otherwise damaged by the customer.
Please do not send returns to our corporate mailing address. You will be supplied a return-specific address upon completing the returns procedure below.
- Videos and other instructional materials may not be returned under any circumstances
- Refunds for Pepper Spray products will only be issued for defective or unused items. Unless defective, partially used items will not be accepted.
To request an RMA number, please send an email to:
firstname.lastname@example.org and please make sure to include the following information:
- In the Subject of your Email: "RMA Inquiry for Order #_____" (insert the last four digits of your order#)
- In the Body of your Email: Explain the reason for your exchange or return.
- Once this information is received, an RMA (return merchandise authorization) number and return shipping address will be provided to you via email.